Patient Safety & Advocacy Policy

Patient Safety Complaints and Advocacy Policy

The Department of Health is developing a Patient Safety Complaints and Advocacy Policy.  The primary aim of the policy is to provide a framework for Ireland’s healthcare services to support the development and improvement of healthcare complaint handling and the commencement and provision of an independent patient safety complaints advocacy service.

Development of a Patient Safety Complaints and Advocacy Policy

Models of patient advocacy – Evidence brief – April 2016

Health Research Board – Codes of Practice for Patient Safety Healthcare Complaints Advocacy – Evidence Brief

Report of the Consultation for the Patient Safety Complaints and Advocacy Policy

This consultation was undertaken to inform the development of a new policy for Patient Safety Complaints and Advocacy and over 170 responses were received.

Some key issues which emerged are patient centredness; efficiency and responsiveness; capacity and capability and; learning for better outcomes.

This document will be a key element in the development of a new Patient Safety Complaints and Advocacy Policy.