Publications

Customer Service Action Plan

Customer Service Action Plan

Customer Service Action Plan

One of the fundamental themes of Delivering Better Government (1996) is the “achievement of an excellent service for the Government and for the public as customers and clients at all levels”. In 2000, the Quality Customer Service (QCS) Working Group reviewed and revised the 1997 Principles of Quality Customer Service to take account of changes in the environment since 1997, such as the equality agenda. In July 2000, the Government decided that:

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