Press Release

Statement by the Minister for Health and Children on the HSE survey among patients who attended emergency departments in 2006

The Minister for Health and Children, Mary Harney T.D., today welcomed the publication by the HSE of the survey carried out on people attending Accident and Emergency Departments in 2006.

“Among the encouraging results from the survey is that of the 1,600 patients interviewed 76% of these were satisfied with their experience of the Emergency Department. However, there are clearly areas where improvements must continue to be made and this research is extremely useful in highlighting these aspects of the service in our A&E’s”.

Hospital staff in our Accident and Emergency Departments work very diligently to provide the best service possible to patients.  As with any other organisation, the quality of the service can be judged by honest feedback from service users and in this case patients.  We must continue with the process of improvement in each hospital to ensure that the experience of all patients in A&E Departments is a positive one.

Waiting times and communications are two areas which need continued focus and attention.  I look forward to seeing further improvements in the our A&E Departments as a result of the roll out of the HSE Winter Initiative programme.