Statement by Minister James Reilly at the launch of the Irish Society for Quality and Safety in Healthcare’s 2010 National In-patient Survey “Measuring the Patient’s Experience of Hospital Services“
The Minister for Health, Dr. James Reilly T.D., attended the presentation today in the Alexander Hotel, Dublin of the Irish Society for Quality and Safety in Healthcare’s National In-patient Survey “Measuring the Patient’s Experience of Hospital Services”.
In his address to attendees, Dr. Reilly commented that “international best evidence indicates that a patient who has a satisfactory experience in hospital reflects the standards of quality and safety in that institution. Quality and safety are at the heart of health policy and the achievement of enhanced standards of patient care will inevitably lead to a reduction in overall costs resulting in a more effective and efficient health service”. The Minister was pleased to see that the majority of respondents to the survey were very happy with the level of care they received as an in-patient and would recommend that hospital to a family member or friend.
Service User involvement by patients, their families and carers, is central to the development of a robust health service. The information gained from surveys such as this and the standardised tool designed by ISQSH and the University of Ulster to facilitate other such studies, will enhance health services provided into the future.
The Minister commended the co-operation between the Irish Society for Quality and Safety in Healthcare, the HSE and the Health Research Board which part-funded this initiative and outlined that “while recognising that some findings of the survey were positive and some encouragement could be taken from them, it is important to acknowledge the reality for patients is satisfaction with a service when it is accessed but grave difficulty in accessing it”. Dr. Reilly concluded by stating “ I am satisfied that the survey will reassure service users and their families that their views are vital to the ongoing restructuring programme for the health service which I have promised to deliver to the Irish people”.