Public Consultation on a Patient Safety Complaints and Advocacy Policy
The Department of Health is developing a Patient Safety Complaints and Advocacy Policy. It aims to provide policy to improve how the health service responds to complaints and advance on the Programme for Partnership Government (2016) commitment to establish a national patient advocacy service. A national consultation is currently underway with stakeholders, staff and the public to inform the development of the policy.
5th April 2017 – National Patient Experience Survey Launch
The National Patient Experience Survey will give patients an opportunity to describe their experiences in order for this information to be used to improve our health service.
Starting on 1st May 2017, all adult patients who are discharged from a public acute hospital during this month will be invited to participate in the survey.
This is a joint initiative by the Health Information and Quality Authority (HIQA), the Health Service Executive (HSE) and the Department of Health (DoH) the National Patient Experience Survey will use data collected from the survey to shape future healthcare policy and improve outcomes for patients and it will be a key building block in the creation of a strong patient safety culture in our health service.
Minister Simon Harris’ Speech at Launch of National Patient Experience Survey