Complaints under the Disability Act 2005

Under the Disability Act 2005, you can complain if you feel that we have not complied with sections 25, 26, 27 or 28 of the Disability Act 2005.

You can e-mail your complaint to complaints@health.gov.ie or write to the Complaints Officer, Department of Health, Hawkins House, Freepost, Dublin 2 or telephone (01) 635 3111/ LoCall 1890 200 311

Your complaint will be investigated privately.  The officer will report if your complaint is valid and whether we have failed with regard to your complaint.  Where we have failed, the report will set out what we need to do to avoid failure in the future.  The report will be sent to you and to our Secretary General.

You can help us investigate your complaint more quickly if you are as specific as possible in your complaint, give us all your contact details and tell us who you were dealing with in our Department.  It can also help to send us copies of relevant correspondence or documentation.

If you have special needs which might affect your ability to make a complaint, let us know.  We will do everything we can to help you.  By providing the following information you can help to speed up the investigation of your complaint.